Building Better Systems To Care For Patients

ksbpulseUncategorized4 Comments

Following is a comment made by a Massachusetts hospital administrator:

“Our systems are too complex to expect merely extraordinary people to perform perfectly 100% of the time. We as leaders must put in place systems that support great practice by people who suffer from being human and will make mistakes. Health care takes great people AND great systems. No matter how good you are as a healthcare professional you will make mistakes. We must have systems that catch your “humanness” before it gets to patients and causes harm.”

Do you know of a system at KSB that needs to improve? Let me know about it by commenting below.

– Dave

4 Comments on “Building Better Systems To Care For Patients”

  1. DAVE, COULD THE USE OF CELL PHONES IN THE DIRECT PATIENT CARE AREAS BE ADDRESSED. STAFF WILL SIT AND TEXT FROM THE DIRECT PATIENT CARE AREA (IN THE NURSES STATION) AND THERE ARE ALMOST ALWAYS 2-3 CELL PHONES ON THE DESK OR STASHED IN A DRAWER ESPECIALLY UNTIL 11 PM. THERE ARE MORE THAN A FEW STAFF THAT WOULD LIKE THIS ADDRESSED HOSPITAL WIDE FOR ALL STAFF WHERE ALL CELL PHONES UNLESS HOSPITAL ISSUED ARE PROHIBITED IN ALL PATIENT CARE AREAS AND USED ON BREAKS ONLY AWAY FROM THE STATIONS. I HAVE BEEN ADVISED IT IS AN INDIVIDUAL CHARGE NURSE CHOICE BUT I FEEL THERE SHOULD BE CONSISTENCY SO SOME OF US DON'T LOOK LIKE "PEGGY PILL" ALL THE TIME. tHANK YOU FOR YOUR TIME. KATHY KELLER

  2. Thank you for your comment. We address personal cell phone usage in our "Telephone Usage for Patients, Visitors and Employees" policy, where the use of personal text messaging and cell phone usage is discouraged during work hours.

    We do understand that at times there are extenuating circumstances where an employee needs to be reached; however, this should never interfere with patient care.

    Administration will discuss ways to ensure more consistent follow-through from management.

    Thank you again for using the Pulse and making KSB a better place to work.

  3. "What can KSB do better?" This is an answer tho this question. I would like KSB to have a springtime or summertime employee and family picnic.

  4. At TSC, the waiting room in the lower level is always full of patient's waiting for lab, with the open space where the pharmacy used to be, could the lab be moved up there? That would also be a great place so patient's wouldn't have to hunt for the lab when entering the building.

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