Following is a comment made by a Massachusetts hospital administrator:
“Our systems are too complex to expect merely extraordinary people to perform perfectly 100% of the time. We as leaders must put in place systems that support great practice by people who suffer from being human and will make mistakes. Health care takes great people AND great systems. No matter how good you are as a healthcare professional you will make mistakes. We must have systems that catch your “humanness” before it gets to patients and causes harm.”
Do you know of a system at KSB that needs to improve? Let me know about it by commenting below.