I received this note from House Supervisor Anita Dunphy:
Martha,In the past week I have been asked to visit two different patients. Both of these gentlemen absolutely raved about the care they received while patients on the Med/Surg floor. They said the care is wonderful, but what they find hard to believe is the caring, positive attitudes always displayed by everyone they came in contact with. One patient said he has been in eight different hospitals in his lifetime and cannot believe the difference in the care and atmosphere that he finds here at K.S.B. He added further that everyone always has a smile on their face and is genuinely concerned in making you feel better and getting well. The other patient stressed that rarely did he have to ask for anything, because someone was always there asking if he needed anything. Please pass these well deserved compliments on to all of your staff, and let them know what a great job they do everyday!Anita
I recently had a chance to sit in on one of the staff meetings Unit Director Martha Dailey was running. It’s very impressive to listen to the multiple issues that are discussed, all with the intent of improving the patient experience.
Thanks Med/Surg for all you do!