I asked Dr. Tim Appenheimer to share some information on recent Quality School education efforts.
Dr. Tim Appenheimer, VP/Chief Medical Officer
Value stream mapping—plan-do-study-act—“just culture”—patient-centered care—evidence-based care—standardized order sets—“lean” thinking—root-cause analysis—crew resource management—“stop the line”—“swiss-cheese” model—high-reliability organizations…
Around the country, healthcare organizations use these tool and concepts to increase the safety of the care given to their patients. High-quality healthcare organizations embed these concepts in their day-to-day work, trying to make certain that their patients receive the full benefit of current healthcare science.
Value-based purchasing—pay-for-performance—Hospital Compare—quality report cards—Healthgrades—Leapfrog…
These buzzwords are weaving themselves into the fabric of the healthcare industry: government, private-sector, and consumer watchdog groups are assessing the quality of care that we provide. These assessments of our quality are used to rank KSB in comparison to other organizations, or to determine reimbursement for our services.
At KSB, we are intent upon our mission: to restore, maintain and enhance health in our communities. To provide truly superior healthcare today, those of us at the bedsides and in the hallways must understand the tools that are used to assess and improve healthcare quality. In order to ensure a vigorous and stable future for KSB we must provide a level of quality that outside organizations can recognize and reward.
KSB’s Quality School is the beginning of a long-term commitment to introduce our staff and employees to the vocabulary and ideas needed to move KSB ahead in the areas of patient safety and quality of care. In our first “class”, a group of about 30 nurses, physicians, and other staff members are attending three 4-hour sessions, learning about the concepts noted above.
Over the next several months, we plan to repeat this course for several other groups, so that front-line patient care staff, as well as management and administration, can share a common language and a recognizable set of tools to make KSB a continually better and safer place to be a patient.