One of the side benefits of our Go-Live is the chance for our Leadership Team to see “the other” KSB… the one that provides world-class care on evenings, midnights and weekends.
We have rotated an Administrative Team Leader throughout each shift for Monday through Sunday. It’s a wonderful opportunity to listen and learn. The volume and general “business” is less, however due to less staff members present it doesn’t take much to create a very busy situation.
Thanks to all of physicians and staff that represent KSB after hours. I’m very proud of the work you do.