The Wave of Healthcare Change

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Surfing-in-Suit“If you don’t like change, you’re going to like irrelevance even less.”
– General Eric Shinseki, retired Chief of Staff, U.S. Army

For those of us who work in healthcare, change comes in waves. And it needs to, because U.S. citizens pay too much to be ranked 37th among world health systems, trailing Costa Rica and barely edging out Slovenia (Source: World Health Organization). The problem is, these waves often must move a lot of people, in a lot of organizations across the country, before patients ever see the impact.

For example, KSB Hospital receives 57 percent of its revenue from government payers. Today, these groups are aggressively looking for ways to cap the healthcare line items in their budgets. That means we, as healthcare providers, will have to adapt to the new realities of our industry — just as soon as they’re decided.

Manufacturing jumped on the lean/six sigma train years ago. Healthcare as an entire industry has been slow to respond, but we are learning. Leaders from KSB recently visited ThedaCare in Appleton, Wisc., to bring back and implement methods of increasing the value we provide to our patients. KSB leaders have also worked with Wahl Clipper to learn their lessons and enact some of their business models.

KSB is working hard every day to be our patients’ first and only choice for all of their healthcare needs. And we’re making the necessary adaptations to ensure that we can meet those promptly, with quality, value and convenience.

 

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