The best improvement ideas come from people that do the work

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The best improvement ideas come from people that do the work.  Drew Fenner, KSB Hospital’s Director of Process Improvement, led a session this week that presented several such ideas.

The attached picture describes work that decreases the time it takes to diagnose and begin treatment for stroke victims.  Another project cleaned and organized a storage room.  One project studied the best way to deliver mail to internal departments in our clinic.

The list continues, and the improvement is significant, resulting in increased patient safety, better employee satisfaction because we are performing meaningful work, and cost savings through gained efficiencies.

Congratulations and thank you!

Dave

 

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