An important agreement between KSB Team Members is a pledge to walk people to their destination. Entering a healthcare facility is a stressful event. Regardless of whether the individual is a patient or a visitor, a hospital can be an intimidating and scary place.
Our job is to make that place less scary.
At KSB Hospital we have several things we talk about to decrease anxiety. One of these is walking people to their destination. As a species, human beings are not known for outstanding listening skills. That ability lessens with stress.
Taking people to the area where they will receive a service, meet a loved one, or pay a bill decreases the stress and anxiety people feel.
It humanizes the experience. And that’s why we are here… to make people feel better.