OB Dept. is Ahead of the Curve

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Special thanks to Carol Gugerty for bringing this story to my attention.  Starting next year, all hospitals will be required to educate new mothers on sudden infant death syndrome (SIDS).  Carol pointed out that we’ve been doing a comprehensive education program for our new mothers for years.  In the video below, Sandy Dennis was kind enough to talk about the education efforts in The BirthPlace. – Dave Click here to watch the video from a KSB computer Sandy Dennis shares the story of educating new mothers about Sudden Infant Death Syndrome (SIDS) and how KSB Hospital has been offering this … Read More

Peer Interview Program – What Do You Think?

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We’ve been using the peer interview program for nearly two years.  Every month I survey new employees during orientation to gain their perspective on the process. As I see it there are four distinct groups affected by the peer interview program. The candidate The KSB employees on the peer interview team KSB employees that work with the new team member The Director that gains feedback into making the employment decision All of us are a member of one or more of these groups.  How do you see the effectiveness of the peer interview program?  Use the comment button below to … Read More

Wait A Minute! – ED Wait Times

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An AP article in the Tuesday edition of The Telegraph covered the increasingly popular practice of displaying Emergency Department wait times on bulletin boards. Some ED’s are advertising how long the wait for care will be in their ED. It is real-time information that allows the consumer to make a choice about where to receive care. According to Dr. Nick Jouriles, emergency medicine chief at Akron General Hospital in Ohio, “The longer people stay in the emergency department, the more likely they’re going to have complications, deaths. If they’re elderly, they’re more likely to end up in a nursing home.” … Read More

Welcome to Dr. Anand Patel, General Surgeon

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I invited Kevin to share some good news from the KSB Medical Group.  Physician recruiting is a long and competitive process, and we’re pleased to add a great physician to our team. – Dave Kevin Marx (VP, KSB Medical Group) KSB Hospital, along with the community that we serve, have been extremely fortunate for the long tenure of the General Surgeons on our Medical Staff. Drs. Deets, Strom, and Powers have spent their entire professional lives with us, and individually built solid clinical reputations. It is impressive to consider the number of patients that each of these physicians has encountered … Read More

Patricia Tamez – YOU are What's Right at KSB!

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Here’s a tale of outstanding professionalism for your enjoyment. Hi Dave, I wanted to share a great customer service experience I had recently with an ED visit.  I was in a few weeks ago with my daughter during the wee hours. We needed labs drawn, and an IV, and she was very nervous about that. Never had an IV before, and was scared. Rachel was her nurse, and she did great. It was a busy night, but I never felt like anyone was rushed. The star of the night to me was Patricia Tamez from Lab. By the time we … Read More

Join the conversation!

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One of the top priorities of this blog is to enhance communication among individuals and departments throughout the organization.  And because communication is a two-way street, I want to be sure you feel comfortable leaving comments on these blog posts.  In fact, many of these blog posts will be specifically designed to get feedback and input from all employees. In order to comment on a story, click the title of the story or the “# Comments” link at the bottom of the post.  Then, at the bottom of the post, you’ll find a blank text box and a “Comment as:” … Read More

Health Care Transparency

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Transparency is the new buzz word in health care quality. In progressing towards our goal of being The Best Place for Patients to Receive Care we need to do the right thing to to the right person at the right time. Patients have access to this data more now than ever before. Barb Stockton recently passed along an example of a consumer site. Compared to others I have seen it is quite comprehensive. You can view it by clicking here. KSB looks great! We’re doing many, many things very well. As with any quality measure there is always room for … Read More

Home Depot and KSB: The Art of Listening

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This morning I was reading some stock information on consumer retail giant Home Depot. The article centered on this company’s shift from the art of retail to the science of retail. The technological investments the company is making are expected to positively impact profits in future years. What does this have to do with KSB? Good question… stick with me on this one. Home Depot is putting a strong focus on its online presence. “Social networking “, such as its online gardening community, have thousands of participants that keep coming back to the site to exchange ideas with peers that … Read More

What’s In A Name?

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One of our organization’s three major goals is to make KSB Hospital the best place for physicians to practice medicine. I invited Tim Broos to share some thoughts on recent changes to the way we refer to certain physicians.  In the past, details like these have often fallen by the wayside.  I’m glad Tim could help shed some light on the process. -Dave   Tim Broos (Chief Information Officer) In the world of computer systems, there are a number of different ways of identifying physicians and providers at various times in the care of the patient. We all know about … Read More

The State (and state) of Illinois Hospitals

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I had the opportunity last week to participate in an Illinois Hospital Association task force. I want to share with you some interesting statistics shared at this meeting. There are approximately 200 hospitals in Illinois Hospitals are among the top three employers in 48 / 102 counties Hospitals care for 1.6 million inpatients each year 5.1 million patients visit Illinois emergency departments each year Over $1.5 billion in uncompensated care is provided by Illinois hospitals each year KSB closely represents these statistics. Be proud of what you do. Our community needs us to be there during the most crucial times … Read More