Does social media work? A CEO’s Dilemma

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Google, Facebook, Twitter, Pinterest, LinkedIn, YouTube, Instagram. These are but a few of the available mediums for communication. Are any of them effective? A 2014 study by Social Media Examiner shows “92% of marketers have increased their exposure through social media and 80% had positive results in higher traffic to their site.”  According to the study, increased traffic results in greater brand loyalty, marketplace insights, growing business partnerships and improved sales. That’s great if we are selling golf balls, but does if matter if we are selling hospital services? Image matters. KSB Hospital has built our reputation over 120+ years.  It … Read More

KSB Corporate Wellness Team reaching out directly to the community

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While the bulk of KSB employees are busy caring for and supporting patients in our hospital and clinic sites across the community, I’m excited to share that our Corporate Wellness team has been busy the last few weeks at some of our area’s largest companies; BorgWarner and Wahl Clipper. On February 17, nearly 200 employees of BorgWarner attended one of six 30-minute presentations led by the KSB Hospital Corporate Wellness team and KSB Medical Group Physician Assistant Courtney Teller. Teller spoke about the importance of preventative healthcare checks and encouraged employees to take advantage of their free annual physical. To … Read More

My own personal Super Bowl

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Super Bowl 50 is about a week away; players achieve their life-long dream of competing at the highest level of their profession. My Super Bowl happens the last Wednesday of every month. I get to play in my Super Bowl twelve times a year. You see, my Super Bowl is the KSB board meeting. This monthly gathering is a chance for me to share the great work the KSB Family is doing and ask for feedback and suggestions on moving our organization forward. KSB Hospital is blessed with a board that strongly believes in the concept of leading strategically and … Read More

Care the way it is supposed to be

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When I am sick, I own the responsibility for feeling better. I rely on health care professionals at KSB Hospital to coach me back to optimal health. This week I saw this process in action. KSB’s Leadership team has committed to spending two hours twice per week “In the Work”. This gives us the opportunity to break away from meetings and office time and visit where care is being delivered. I spent Tuesday morning observing our Interdisciplinary Team. This team is composed of the attending physician, the attending nurse, a pharmacist, a social worker, and a nurse from the Quality … Read More

Goodbye 2015… Hello 2016!

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New Year’s provides us all a chance to think about what we’ve been through, where we are today, and what lies ahead for the coming year. Some things change dramatically over time, but our core principles remain. Here at KSB, our job today is as it has always been: to provide the best possible care for our patients. No two patients are the same. Some encounter KSB in a doctor’s office, some in the Emergency Department, and some during a hospital stay. Regardless of the setting, when a patient enters our doors, they’re looking for competence, compassion, caring, and respect. … Read More

Partnering to provide world-class healthcare

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“The best partnerships aren’t dependent on a mere common goal but on a shared path of equality, desire, and no small amount of passion.“  KSB Hospital’s mission is to restore, maintain and enhance care by providing superior care now and in the future. We have a long history of expanding the care we provide by partnering with other organizations. Northern Illinois Home Medical Supply, with retail locations in Dixon as well as Sterling (pictured above) along with The Northern Illinois Cancer Treatment Center are examples of partnerships between KSB Hospital and CGH Medical Center. I wrote in this space earlier … Read More

Recapping the 2015 Employee Meetings

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KSB Hospital takes time during the first week of December to host our annual employee meetings. Our team travels to the Dixon Theatre and provides our KSB family with a review of the current year and a look ahead to the next. During my portion of the presentation I took the opportunity to express my frustration. I had stood before this group last year at our employee meetings and shared that there is no active affiliation activity.  I have been transparent with this message at quarterly employee forums, at meals with the administrators, in our newsletter as well as on this blog. … Read More

Who makes up KSB Hospital’s board of directors?

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“This ordinance, dated November 1, 1895, stated that the Mayor, with the approval of the City Council, appoint a board of nine women directors chosen from the citizens at large, which would be authorized to accept the donations of money and real or personal property in the name of the hospital.” Some things have changed since that original charter written 120 years ago creating the first board of directors for KSB Hospital. Today’s board is comprised of four women and seven men. And we still accept the donations of money and real or personal property! Here are the dedicated men and … Read More

Changes and Challenges in healthcare today and how KSB is working to maintain its commitment to quality… by KSB Quality Director Mary Ann Green

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Patients come to KSB Hospital to feel better. Quality is assumed. As the new Director of Quality/Medical Staff at KSB Hospital, it is my job to make sure that assumption is correct. As a newcomer to this community, I am so happy to have found a very compassionate, quality-driven organization that focuses on its journey to becoming a Top 100 hospital in the country.  It is refreshing and exciting to witness the commitment of KSB to be a leader in healthcare services and a leader in quality healthcare results, as challenging as it can be. One challenge in healthcare is … Read More