Emergency Department Receives Praises

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The following is an email I received through The Pulse. It is being shared with permission from the author. – Dave I wanted to take a moment to write you a note regarding a recent visit to the ER. My wife and I were in a bad accident on Monday night near Dixon due to the weather conditions. Our car flipped thanks to black ice and both my wife and I were injured with my wife sustaining the worse of the injuries. I must tell you that being in a strange location, hurt and not sure of anything – your … Read More

Sign, Sign, Everywhere a Sign

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I invited Aaron Fox to share some information on the new signs you see dotting our walls, and how we still have an opportunity to go the extra mile for our patients. – Dave Aaron Fox (Director of Safety and Property Management) By now, I’m sure you’ve noticed all the new signs throughout Commerce Towers and the hospital.  Over the past year, we’ve worked with ASI, a professional sign maker, to create and install new directional and informational signs across every corner of our main campus. We started with the large outdoor signs at intersections to help patients and visitors … Read More

Showing We Care

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I received this note from a friend on Thanksgiving Day. Thanks to all of you for showing your professionalism and compassion for our patients and their families. – Dave I’ve been meaning to send you a note for over a week now. I thought this Thanksgiving Day would be appropriate to finally get it off. As you may know, my grandpa passed away last week after trying to recover from his hip replacement. The care and compassion shown by your nursing staff and professional staff during this time was more than I could have ever asked for. From the ER, … Read More

Kindness makes a difference at KSB

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I received this great letter from Jenn Soltow and wanted to share it with you all.  It reminds us that kindness is the thing patients and their families remember more than anything else. Thanks for sharing your story Jenn! – Dave Dave, On Oct 20th, I brought my son to the ER with a migraine headache, once here Dr. Hayat ordered a CT scan to rule out anything abnormal in the brain, unfortunately the CT scan came back with a possible abnormality, which turned out to be okay. Dr. Hayat was very kind and explained our options. Since MRI was … Read More

Why is KSB the Best Place for Patients?

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We had 23 comments and 8 ratings for “What makes KSB the Best Place for Employees to Work”, and I’m hoping for the same kind of success with this one. Congratulations to Mary Sanders, whose name was drawn from among those who commented, as the winner of a $25 gift certificate to the KSB Gift Shop! Here’s this week’s question: What makes KSB the Best Place for Patients to Receive Care?   

Amy Hilliker Is What’s Right at KSB!

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Carol Gugerty gave me this story about world-class care at KSB. It’s simply too beautiful to keep to ourselves. While rounding this morning I was stopped by the daughter of one of our patients. She told me that her mother, Evelyn, was admitted to our ICU department earlier this week after being ill at home for the last few months, in fact too ill to go to her hair dresser to get her hair cut. Amy Hilliker kindly admitted and took care of her.  Our patient commented to her daughter that when she was able, she wanted to have her … Read More