Just Be Nice – I Want Your Thoughts

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Two important events converged into one thought process that I want to share with you.  I had the opportunity to speak to the Sauk Valley Leadership Group on the topic of community citizenship.  This meeting was followed two days later by the Illinois Hospital Association Transforming Illinois Task Force. A question from the Leadership Group asked what my greatest concern was for our community.  My response focused on societal acceptance of rude, disrespectful behavior.  We see it most visibly in the political process, and my belief is the behavior is becoming acceptable in the workplace. The IHA Task Force centered … Read More

How is KSB doing?

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A great friend of mine asked me one of my favorite questions recently: How is KSB doing? This question gives me the opportunity to share where our organization is and where we are going. As you will see, I am excited about the present as well as the future. My job is to make sure patients that choose KSB have a tremendous experience. I define the patient experience as world-class quality care in a welcoming environment, all provided at a reasonable cost. So how is KSB doing? Quality Care: KSB was recently named a 4-Star hospital by the Centers for … Read More

Does social media work? A CEO’s Dilemma

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Google, Facebook, Twitter, Pinterest, LinkedIn, YouTube, Instagram. These are but a few of the available mediums for communication. Are any of them effective? A 2014 study by Social Media Examiner shows “92% of marketers have increased their exposure through social media and 80% had positive results in higher traffic to their site.”  According to the study, increased traffic results in greater brand loyalty, marketplace insights, growing business partnerships and improved sales. That’s great if we are selling golf balls, but does if matter if we are selling hospital services? Image matters. KSB Hospital has built our reputation over 120+ years.  It … Read More

Care You Need, When You Want It. KSB Increases Access to Patients through Extended Hours and Additional Weekend Appointments.

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Care You Need, When You Want It. KSB Increases Access to Patients through Extended Hours and Additional Weekend Appointments.   KSB Hospital knows that giving an outstanding patient experience requires providing more than just world-class clinical care. Not only do we want our patients to receive high quality care, but it’s important patients be seen when they want it, and need it. That’s why KSB Hospital has been working to expand clinic operation hours to entice new patients and make it more convenient for current patients to get an appointment. “It’s tough when you work full time Monday through Friday,” said … Read More

Goodbye 2015… Hello 2016!

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New Year’s provides us all a chance to think about what we’ve been through, where we are today, and what lies ahead for the coming year. Some things change dramatically over time, but our core principles remain. Here at KSB, our job today is as it has always been: to provide the best possible care for our patients. No two patients are the same. Some encounter KSB in a doctor’s office, some in the Emergency Department, and some during a hospital stay. Regardless of the setting, when a patient enters our doors, they’re looking for competence, compassion, caring, and respect. … Read More

Dr. Lewis shares AMA letter: Physicians are not providers: An open letter to the AMA and medical boards

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KSB Hospital’s Dr. Don Lewis is one of the most well-read, “big thinker” individuals I know.  Recently he shared this letter to the American Medical Association that presents an interesting perspective on our physician friends and colleagues: Dear AMA and state medical boards, The last few years have been a period of unprecedented change in the world of health care. The need to reign in costs, expand access, and ensure higher quality care — all at a time of rapid medical and technological advancements — has changed innumerable aspects of the practice of medicine. Throughout this, one common theme has … Read More

What the heck is AHEC? – By Teresa Strum, R.N.

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Area Health Education Center (AHEC’s) are federally funded educational opportunities located throughout the United States. KSB Hospital hosts the Center, based at The Center for Health Services – Polo, covering 14 counties in Northwest (NW) Illinois. NW AHEC services are available to employees, employee’s children, neighbors, or anyone in the Centers service area. What can we do for you? Health Career presentations – These are provided to schools for students to learn more about careers in health care. Camps – The Rural Health Careers Camp is held at Rockford University in June. This is a 4-day camp providing high school students with a … Read More

Recapping the 2015 Employee Meetings

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KSB Hospital takes time during the first week of December to host our annual employee meetings. Our team travels to the Dixon Theatre and provides our KSB family with a review of the current year and a look ahead to the next. During my portion of the presentation I took the opportunity to express my frustration. I had stood before this group last year at our employee meetings and shared that there is no active affiliation activity.  I have been transparent with this message at quarterly employee forums, at meals with the administrators, in our newsletter as well as on this blog. … Read More

Communication Comes In Many Forms: Take Your Pick

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The late communications guru Marshall McLuhan coined the phrase “the medium is the message.” KSB Hospital, like many successful, high-functioning organizations, practices that in the way we communicate with our employees. Whether you’re a member of the Nursing staff using a smartphone to read the blog “Notes from the CNO,” a KSB Medical Group staffer holding a hard copy of The Connection, or a Housekeeping Department employee participating in a Meal with the Administrators, communication is all around us. “Effective communications with our employees is very important to the success of our organization,” KSB President and CEO Dave Schreiner said. … Read More