Reinvented: The Daily Huddle

ksbpulseUncategorized4 Comments

Happy New Year! With the changing of the calendar comes a changing of the Daily Huddle. In the Employee Communication survey you gave us valuable feedback about the Huddle, and we listened. You said you disliked the canned content we got from an outside organization. It’s gone. In its place is space for your director or supervisor to enter a topic that is directly relevant to you and your department. You said the Focus of the Day was repetitive. We agree, and we deleted that section. You said you wanted to know what was happening in a timely manner. We added a “happening @ ksb” section to cover … Read More

Daily Huddle Done for 2013

ksbpulseUncategorizedLeave a Comment

As I announced at the Employee Meetings, based on your feedback in the Employee Communications Survey this fall, the Daily Huddle will be reinvented for 2014. As a part of the relaunch, we aren’t publishing new Huddles until January 6, 2014. For the next two holiday weeks, you won’t have a formal Daily Huddle to read from, but I still encourage you to get together and discuss department happenings. Look forward to the January 6, 2014, edition for a new and improved daily team meeting concept. Merry Christmas and Happy New Year!

eSOAR Update: Thursday Evening

ksbpulseUncategorizedLeave a Comment

The eSOAR status team met again this afternoon for a daily update of our system implementation, here are some notes: An email was sent to physicians earlier today with a screenshot walk through for viewing patient records from the ED.  Another screenshot tutorial will soon be sent out to educate physicians on using the “Pause/Break” function on Wyse Terminals. Dr. Appenheimer and Leslie Mann are developing this resource.  Weekend tech support will be available by calling x1164. We have coverage by tech staff, system champions, and nurse leaders throughout the weekend. We’re working on a plan for support staffing over … Read More

eSOAR Update: Wednesday Evening

ksbpulseUncategorizedLeave a Comment

As we move towards the end of the second week of the eSOAR Clinical and Financial system, the newness is wearing off and understandably, excitement and enthusiasm can be replaced with frustration. I perfectly understand. The work happening behind the curtain may not be as obvious as we’d like, however it is happening at a fast pace. When users discover something wrong with the system or suggest an improvement, a work ticket is generated. Our team of consultants said we began the week with nearly 500 work tickets. After a lot of hard work, we’ve brought the number of outstanding … Read More

eSOAR Update: Monday Evening

ksbpulseUncategorizedLeave a Comment

Welcome to week two of eSOAR. While we’re still working on a smooth and effective deployment of eSOAR, you’re probably getting used to the new screens and the new workflow, and hopefully that’s helping to promote better quality and satisfaction. Here are today’s updates from the eSOAR daily meeting: We’re working on processes for the ED to handle electronic orders and registration for patients before they’ve been assigned a physician.  Barb Stockton and the Medical Staff Services department are preparing for notifying other departments when a new physician is added.  Laboratory and other departments are working on very detailed issues … Read More

eSOAR Update: Friday Evening

ksbpulseUncategorizedLeave a Comment

We’re at the one week mark since the eSOAR switch was flipped. We’ve made excellent progress and are much further along toward our goal of full utilization. It’s a top organizational priority to invest in technology to improve clinical quality and the patient experience. Here’s an update of where we are now: The eSOAR Financial system had a glitch this morning, caused by the data center in Pennsylvania and affecting KSB and a few other Siemens systems. The service has been restored.  Navigation and usage on OB has become more efficient and more reliable. The physicians continue to make strides … Read More

eSOAR Update: Thursday Evening

ksbpulseUncategorizedLeave a Comment

We met again this afternoon with leaders from across the organization to discuss the progress we’re making on the eSOAR Clinical and eSOAR Financial system implementation. And again we heard a lot of reassuring news and good indications. Here’s an update: The Laboratory system is back up and running, having resolved the major issues that kept it off yesterday and this morning. Thanks to everyone who worked together to bring this important piece back online! Technical communications and tutorials are being prepared for physicians and office staff on specific features and tasks within eSOAR. Tim is working to discern ECD … Read More

eSOAR Update: Wednesday Evening

ksbpulseUncategorizedLeave a Comment

The eSOAR Steering Committee met again this afternoon for a daily status update and group conversation. We’re still working together toward our goal of using technology to improve clinical quality and enhance the patient experience. Here’s a snapshot of our progress: In Pharmacy, it’s all systems go. The various software systems are interfaced and talking to each other, and eSOAR is running smoothly. A few issues persist in Laboratory, but we’re developing solutions and testing their viability. We’ll be resolving issues with lab orders and registrations soon. Nursing is making great progress toward customization of eSOAR to realize efficiencies. We’re … Read More

eSOAR Update: Tuesday Evening

ksbpulseUncategorizedLeave a Comment

It’s been a pretty exciting week at KSB. We’re working together on the biggest upgrade of information technology in our organization’s history. We have hundreds of employees working around the clock to continue providing the excellent patient care our community has come to expect while also implementing the new software system. I’m more encouraged every day by the great progress we’re making. There’s a lot to take in, and your department is probably working on some specific issues, but here’s a more manageable recap: The eSOAR Steering Committee is meeting daily to share updates on the roll out of various … Read More

The Next Employee Survey

ksbpulseUncategorizedLeave a Comment

Some of you have asked if you’ll have an opportunity to complete an employee survey in 2013.  As you’ve seen in the past, the employee surveys are one way to provide valuable feedback to the leadership team and the Board of Directors.  But they’re not the only way. For example, at the Employee Meetings, you responded to a short survey asking how you feel about KSB and our direction for the future. We usually conduct an employee survey every other year, and our last survey was in 2011.  We know that 2013 will be a busy year with the adoption … Read More