eSOAR Update: Friday Evening

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We’re at the one week mark since the eSOAR switch was flipped. We’ve made excellent progress and are much further along toward our goal of full utilization. It’s a top organizational priority to invest in technology to improve clinical quality and the patient experience. Here’s an update of where we are now: The eSOAR Financial system had a glitch this morning, caused by the data center in Pennsylvania and affecting KSB and a few other Siemens systems. The service has been restored.  Navigation and usage on OB has become more efficient and more reliable. The physicians continue to make strides … Read More

eSOAR Update: Thursday Evening

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We met again this afternoon with leaders from across the organization to discuss the progress we’re making on the eSOAR Clinical and eSOAR Financial system implementation. And again we heard a lot of reassuring news and good indications. Here’s an update: The Laboratory system is back up and running, having resolved the major issues that kept it off yesterday and this morning. Thanks to everyone who worked together to bring this important piece back online! Technical communications and tutorials are being prepared for physicians and office staff on specific features and tasks within eSOAR. Tim is working to discern ECD … Read More

eSOAR Update: Wednesday Evening

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The eSOAR Steering Committee met again this afternoon for a daily status update and group conversation. We’re still working together toward our goal of using technology to improve clinical quality and enhance the patient experience. Here’s a snapshot of our progress: In Pharmacy, it’s all systems go. The various software systems are interfaced and talking to each other, and eSOAR is running smoothly. A few issues persist in Laboratory, but we’re developing solutions and testing their viability. We’ll be resolving issues with lab orders and registrations soon. Nursing is making great progress toward customization of eSOAR to realize efficiencies. We’re … Read More

eSOAR Update: Tuesday Evening

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It’s been a pretty exciting week at KSB. We’re working together on the biggest upgrade of information technology in our organization’s history. We have hundreds of employees working around the clock to continue providing the excellent patient care our community has come to expect while also implementing the new software system. I’m more encouraged every day by the great progress we’re making. There’s a lot to take in, and your department is probably working on some specific issues, but here’s a more manageable recap: The eSOAR Steering Committee is meeting daily to share updates on the roll out of various … Read More

The Next Employee Survey

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Some of you have asked if you’ll have an opportunity to complete an employee survey in 2013.  As you’ve seen in the past, the employee surveys are one way to provide valuable feedback to the leadership team and the Board of Directors.  But they’re not the only way. For example, at the Employee Meetings, you responded to a short survey asking how you feel about KSB and our direction for the future. We usually conduct an employee survey every other year, and our last survey was in 2011.  We know that 2013 will be a busy year with the adoption … Read More

What would happen if we turned off email?

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Recently I had the opportunity to hear a lecture by Simon Sinek, a motivational speaker and management guru. I was fortunate afterwards to have Mr. Sinek join my Vistage group for lunch. I asked him how he kept up with his email. I complained that I feel dissatisfied with my current state of continual connectedness and the associated time drain. His response: “I turned my professional email off two years ago. Anyone that sends me an email gets an auto response stating that my reliance on email was limiting my growth and not allowing me to fully serve my constituents. … Read More

100,000 Visits!

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The Pulse launched on August 4, 2010 with the goal of improving communication between administration and employees from every department. Today we welcomed the 100,000th visitor! We’ll announce the winner of our contest soon. In the meantime, take a moment to look back on all the great stories from patients about What’s Right at KSB–or what makes KSB the Best Place to Work–or all the Questions & Answers we’ve discussed–or a few of the laughs we’ve shared. Thank you for all the work you do to make KSB Hospital the community’s first choice for health services! – Dave

KSB Supports Dixon’s Big Weekend

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This weekend, Dixon has a wonderful opportunity to show off our community to a huge audience coming for the Mumford & Sons music festival.  KSB Hospital is excited to join many community organizations and small businesses as active supporters of this unique event.  With all the positives come a few challenges, some of which are unknown with a one-of-a-kind event like this. Parking, traffic, and Emergency Department volume are a few of these unknowns.  Kevin Marx is president of Dixon Main Street, the lead organization in this weekend’s festivities. This affords us an inside perspective on the weekend. Aaron Fox … Read More

Thanks for Attending

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Thank you to everyone that was able to attend the Employee Forums. Your administrative team is working hard to keep you informed and respond to your questions and concerns. As I said at the end of the presentation, KSB’s best years are ahead of us. We continue to improve to meet the increasing demands and challenges of our patients and their families. Thanks for being a part of KSB’s success! -Dave

Mythbusters: Suggest a Topic

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As you’ve seen on posters and around timeclocks, the July Employee Forums will have a Mythbusters theme during which we’ll address some of the frequently asked questions and popular misconceptions about KSB Hospital. With a struggling economy, a changing healthcare industry, ongoing technological advances, and an evolving community, rumors and speculation have a way of creeping in to everyday conversation. We’re committed to honest, transparent communication across the organization, and that’s just what we hope to achieve in the upcoming Employee Forums.  We need your input to ensure we can address the questions that are on your mind. What rumors … Read More