The President’s Office – by Assistant to the CEO Michele Carr

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Receiving a call from the “president’s office” is often compared to being called in by “the principal,” and it can cause an unsettling feeling. In fact, my first experience with this was for an interview for my current position, Administrative Assistant to the CEO. And, although it was more than 20 years ago, I still recall that uneasy feeling. At KSB, however, I can tell you that the exact opposite is true — at least that is my goal as the keeper of this door! I would like to say that, even if someone comes in with that uneasy feeling, … Read More

Putting my John Hancock on a new beginning

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There are numerous parts of my job as President and CEO of KSB Hospital that are very cool. Few are as off-the-charts fun as signing the birth certificate of newborn babies whose mom has chosen us as the place to begin a new life for her son or daughter. Historically, the birth certificates at KSB received a stamp with the CEO’s name. That didn’t feel right to me. Now, I sit at my desk and sign my name to the welcome mat for a brand new baby boy or girl to our wonderful community. I consider it a tremendous honor when … Read More

Communication Comes In Many Forms: Take Your Pick

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The late communications guru Marshall McLuhan coined the phrase “the medium is the message.” KSB Hospital, like many successful, high-functioning organizations, practices that in the way we communicate with our employees. Whether you’re a member of the Nursing staff using a smartphone to read the blog “Notes from the CNO,” a KSB Medical Group staffer holding a hard copy of The Connection, or a Housekeeping Department employee participating in a Meal with the Administrators, communication is all around us. “Effective communications with our employees is very important to the success of our organization,” KSB President and CEO Dave Schreiner said. … Read More

Live from #2014SRMeeting

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Each year, leaders from small & rural hospitals gather in Springfield to discuss important topics in healthcare. We hear about quality initiatives, regulatory changes, patient experience successes, and legislative updates that directly impact our ability to serve our patients. This year, I’m live tweeting a collection of thoughts and useful links from the presentations. If you’re interested in what lies ahead for small & rural hospitals like KSB, follow along: Tweets by @dlschreiner !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?’http’:’https’;if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+”://platform.twitter.com/widgets.js”;fjs.parentNode.insertBefore(js,fjs);}}(document,”script”,”twitter-wjs”);

Planning for an Administrative Change

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Over the past year, we’ve talked about change quite a bit. Those changes affect our industry, our community, and our organization. Some of the biggest changes will come in health information technology and our eSOAR system, which will go live on June 1. Today I am announcing an organizational change that will position us for continuing success as we grow and adapt to the changing healthcare landscape. Tim Broos will assume the newly-created position of Senior Director of Decision Support. This will be a Director-level position, and Tim will report directly to me. Tim will continue to oversee the departments … Read More

What would happen if we turned off email?

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Recently I had the opportunity to hear a lecture by Simon Sinek, a motivational speaker and management guru. I was fortunate afterwards to have Mr. Sinek join my Vistage group for lunch. I asked him how he kept up with his email. I complained that I feel dissatisfied with my current state of continual connectedness and the associated time drain. His response: “I turned my professional email off two years ago. Anyone that sends me an email gets an auto response stating that my reliance on email was limiting my growth and not allowing me to fully serve my constituents. … Read More

What’s your sentence?

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Most of us have heard of the term “Elevator Speech”. It suggests that all of us should be able to describe to a stranger what we do in the time it takes for an elevator to go from the first to fourth floor. Daniel Pink, author of DRIVE, suggests that we should all be able to answer the question “What’s Your Sentence”? What one sentence describes most accurately who you are? “A nurse that cares deeply about reducing anxiety for my patients and their families.” “A housekeeper that creates an environment that allows our patients to heal more quickly.” “A … Read More

Q&A: Dave Schreiner Answers Your Questions

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Dave Schreiner, President/CEO Q: How do you think our hospital will be affected by the proposed 28% Medicare cuts? (Destiny Gomez) A: The reimbursement cuts we expect from governmental as well as private payors will be a challenge for KSB. We are confident in our strategic plan and the emphasis on bending the cost curve and looking for operational improvements that maintain quality along with patient and employee satisfaction at the same time we remove steps and minimize disposable costs.  It will take all of us to harvest creative ideas and have the courage to implement them. Q: Have we … Read More

2012 Accomplishments

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As we celebrate the coming of a new year, we can’t forget to look back over the last year and recognize all the good things we’ve accomplished. Looking back on 2012, I see a heck of a lot to be proud of: we’ve improved the lives of countless patients and families, made KSB Hospital a stronger organization, and built a great team. I showed this slideshow to the Board of Directors at our December meeting. Take a look at everything we’ve accomplished together in the past year!