Rural Hospitals – Caring For Our Communities

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Our community suffered a horrific farm accident this week.  This follows far too closely on the heels of a house fire that claimed the lives of a family in late October. Rural hospitals play a special role in tragedies.  KSB Hospital’s team of professionals jump into action when a crisis hits, preparing as soon as news is heard of an event.  We train on a regular basis to be prepared to handle whatever comes our way, and when tragedy strikes we are ready to provide care.  The worse feeling is when we find out the injuries were simply too extreme … Read More

Practice Makes Perfect – KSB leads Illinois in CPR Initiative by KSB Volunteer Coordinator Grace Crowe

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Candace Lawson works on her infant CPR skills Acronyms are a common thing in the healthcare industry. A lot of the things that we do as healthcare professionals have an acronym attached to it. Even our job titles are in the form of acronyms, RN, CNA, MD. One exciting acronym, RQI, has made its way to KSB – also an acronym. RQI, Resuscitation Quality Improvement, is a new way to teach CPR skills to our staff. KSB is one of the first in the state of Illinois and across the nation to adopt this new technology-driven way to teach these … Read More

“We are all a part of it…”

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Another great example of excellent patient care and how it calms both the patient and the family.  Reading about how the people of KSB Hospital make a difference never gets old. – Dave Dave, I want to share a story with you. My Uncle had been to Iowa City and Rockford Hospital for cardiac symptoms that he had been experiencing for almost a year. He saw the best doctors, had every test imaginable, and still no answers. Against his wishes he was brought in, by family, to the KSB E.D for chest pain. The care he received from Dr. Hayat … Read More

A New Perspective on Patient Care

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We put a lot of effort and passion into patient satisfaction and clinical quality, but it’s still a whole different ballgame when it’s our loved one in the emergency room. Grace Crowe, Human Resources, shared this letter with me. What a touching reminder of how important our work is. – Dave Dave, Recently, my father was a patient in the Emergency Department. I wanted to take a quick moment and recognize those that made our experience here more manageable during this difficult time. My father was brought here early on a Sunday morning with symptoms of a stroke. He showed … Read More

Teamwork At Its Finest

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If you got up early enough Wednesday you were able to witness a truly moving event: the opening of KSB’s new Emergency Department (or at least half of it). People starting rolling in around 2 a.m. They came in two by two. IT, Housekeeping, Administration, Plant Operations, Physicians, Nursing, Medical Imaging…you name it. We were rallying around one cause: to create a strategic, safe transition from the old space to the new. Special recognition needs to go to Darryl Vandervort. The morning went off without a hitch, largely due to his hands-on planning and supervision. Mission accomplished. Thanks to everyone … Read More

Taking Care of Our Own

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I received this story as a comment, but it was powerful enough that I wanted to bring it to the top.  This story was submitted anonymously–whoever you are, thank you for taking the time to tell us what’s right at KSB. – Dave  Dear Dave,  It is not often we find ourselves in the position of the patient, when we work for a hospital. On rare occasions when this happens it is an extremely humbling experience. I had this happen to me recently while on the job and was extremely grateful for the wonderful staff that is here.I was sent … Read More

Discharge Phone Calls Positively Impact KSB Patients

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Each month a sub-group of Leadership meets to review Arbor Satisfaction scores. Each department that is surveyed is projected on the wall and the numbers are discussed. We talk about best practices and what is working to increase our patients’ experience. This week we discussed Discharge Phone Calls. Martha Dailey was making calls when she spoke with a patient that “didn’t sound right”. Through specific questions and positive encouragement this patient made a visit to her family physician and ended up as a direct admit that day to our Intensive Care Unit. Discharge Phone Calls save lives. Carol Gugerty spoke … Read More

Helping Those In Need – Congratulations to the ED Staff

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I received this note from Anne Noble describing a heart-warming series of events that took place in KSB’s Emergency Department.  You won’t find this on any satisfaction surveys or quality reports, but actions like these are what separates KSB from other providers. Dave, The Rewards and Recognition Committee recently reviewed Star Cards that had been given during the month of May. We were particularly impressed with information that was written on Star Cards for 6 Staff Members and thought it may be something you would like to highlight on the OC under “What’s Right at KSB.” Kathy Keller wrote on … Read More