Keeping our Patients In Mind

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It’s finally game time.  Friday night/Saturday morning at midnight we convert to eSOAR.  I want to thank all of you for your positive attitude and willingness to be open to change. We are going to have a considerable leadership presence in the building and in our clinics over the next several weeks.  As we strike the midnight hour we will be excited about engineering the change. Let’s not forget that our patients are not feeling well.  Many will be sleeping while we are at our moment of go-live.  Be aware of keeping our hallways quiet and our voices down.  Our … Read More

Preparing for eSOAR Go Live

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All of us knew the inherent risks in converting computer systems.  As we inch towards “crunch time” the pressure is mounting and the stress is showing… as we expected.  Our goal is to introduce a base product on June 1.  Many members of our team, especially our physicians, are looking for a fully-developed package.  I certainly understand this and wish we could make it happen.  With the way the build is done that simply is not possible. Bear with me for a short history lesson.  As of this moment we have a home-grown system that drives our clinical record as … Read More

eSOAR Leadership Change

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The eSOAR implementation plan is well underway as training sessions and final configurations are happening throughout the organization. Today, I’m announcing some changes that will lead us through the final 15 days to Go Live. Teresa Kikuts has submitted her resignation. Project management for the eSOAR implementation will now be shared by Crystal Southerland, Susan Donnelly and Leslie Mann. Crystal, Susan and Leslie have a proven track record of organization, leadership, and critical thinking skills. I’m confident in their ability to drive a successful launch of eSOAR. As you are aware, Deb Didier continues to lead the revenue cycle change, … Read More