Does social media work? A CEO’s Dilemma

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Google, Facebook, Twitter, Pinterest, LinkedIn, YouTube, Instagram. These are but a few of the available mediums for communication. Are any of them effective? A 2014 study by Social Media Examiner shows “92% of marketers have increased their exposure through social media and 80% had positive results in higher traffic to their site.”  According to the study, increased traffic results in greater brand loyalty, marketplace insights, growing business partnerships and improved sales. That’s great if we are selling golf balls, but does if matter if we are selling hospital services? Image matters. KSB Hospital has built our reputation over 120+ years.  It … Read More

Care the way it is supposed to be

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When I am sick, I own the responsibility for feeling better. I rely on health care professionals at KSB Hospital to coach me back to optimal health. This week I saw this process in action. KSB’s Leadership team has committed to spending two hours twice per week “In the Work”. This gives us the opportunity to break away from meetings and office time and visit where care is being delivered. I spent Tuesday morning observing our Interdisciplinary Team. This team is composed of the attending physician, the attending nurse, a pharmacist, a social worker, and a nurse from the Quality … Read More

Practice Makes Perfect – KSB leads Illinois in CPR Initiative by KSB Volunteer Coordinator Grace Crowe

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Candace Lawson works on her infant CPR skills Acronyms are a common thing in the healthcare industry. A lot of the things that we do as healthcare professionals have an acronym attached to it. Even our job titles are in the form of acronyms, RN, CNA, MD. One exciting acronym, RQI, has made its way to KSB – also an acronym. RQI, Resuscitation Quality Improvement, is a new way to teach CPR skills to our staff. KSB is one of the first in the state of Illinois and across the nation to adopt this new technology-driven way to teach these … Read More

Changes and Challenges in healthcare today and how KSB is working to maintain its commitment to quality… by KSB Quality Director Mary Ann Green

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Patients come to KSB Hospital to feel better. Quality is assumed. As the new Director of Quality/Medical Staff at KSB Hospital, it is my job to make sure that assumption is correct. As a newcomer to this community, I am so happy to have found a very compassionate, quality-driven organization that focuses on its journey to becoming a Top 100 hospital in the country.  It is refreshing and exciting to witness the commitment of KSB to be a leader in healthcare services and a leader in quality healthcare results, as challenging as it can be. One challenge in healthcare is … Read More

Improving care to ICU patients – by Professional Development Group Member Becca Demmer, R.N.

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Early next year, our ICU will launch an exciting new program to enhance patient care. The eICU program, which is a partnership with OSF, will incorporate telemedicine into our bedside care. Three of our ICU rooms will have cameras and TVs that dedicated to eICU. KSB staff will be able to see and talk to an intensivist physician on the TV, and the physician will be able to see what is being done as it is happening. This technology will be especially useful in emergency situations. The eICU service will be available from 7 p.m. to 7 a.m. Monday through … Read More

Hospital Ratings: Important but Confusing – by Suzanne Ravlin, KSB Senior Director of Human Resources & Quality

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There’s been a lot of talk about hospital ratings lately. That’s because it is more important than ever for patients to know how a hospital is performing. The public needs to find ways to hold hospitals accountable for their performance. That’s why so many websites are attempting to rate quality in healthcare. The more common hospital-rating websites include: U.S. News & World Report, the Leapfrog Group, Truven, Health Grades and many others. Hospital data is also reported to the state health department and on the federal-run Hospital Compare website. All of that means we at KSB Hospital must be prepared … Read More

Keeping Care Affordable at KSB – by KSB Chief Administrative Officer Julie Mann

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At KSB, we understand our role is to be here for the community we serve. After all, our mission is to restore, maintain and enhance the health of the community. There are many moving parts to carrying out this mission. In order to make a difference in your lives, we must focus on the things that matter — like providing superior care, recruiting and maintaining outstanding caregivers, and providing them with the high-quality tools and equipment they need. All of this requires continual investment. Innovations in medicine have improved recovery and quality of life for millions of people, but those … Read More

Value-based Purchasing – The KSB Way by Chief Nursing Officer Linda Clemen

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What is value-added care (besides one of the healthcare industry’s biggest buzzwords) and what does it mean for KSB? Here’s a little background:. With the passage of the Affordable Care Act (a.k.a., Obamacare), healthcare system in the United States is moving from volume-based (the number of patients hospitals see) to value-based (outcomes based on quality care, health management, processes, and the patient experience). This shift puts the expectation on hospitals and clinics to not only provide these initiatives, but do so at a lower cost. The transformation from fee-for-service medicine to value-based care, in which quality metrics are tracked, is … Read More

KSB Ranks #1 in Illinois VBP Score

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Value Based Purchasing (VBP) is a program administered by the federal government to incentivize clinical quality and patient satisfaction in American hospitals.  In general, hospitals contribute 1% of Medicare payments in to a pool, out of which money is returned to hospitals based on their ranking among fellow hospitals.  For example, a hospital may contribute $1 and receive back $1.50 if they score higher than other hospitals. A low-scoring hospital may contribute $1 to the pool, but only get $0.75 back because of a low ranking. According to recently released data from the Illinois Hospital Association, KSB Hospital ranks #1 … Read More

Quality School Is In Session

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I asked Dr. Tim Appenheimer to share some information on recent Quality School education efforts. – Dave Dr. Tim Appenheimer, VP/Chief Medical OfficerValue stream mapping—plan-do-study-act—“just culture”—patient-centered care—evidence-based care—standardized order sets—“lean” thinking—root-cause analysis—crew resource management—“stop the line”—“swiss-cheese” model—high-reliability organizations… Around the country, healthcare organizations use these tool and concepts to increase the safety of the care given to their patients. High-quality healthcare organizations embed these concepts in their day-to-day work, trying to make certain that their patients receive the full benefit of current healthcare science. Value-based purchasing—pay-for-performance—Hospital Compare—quality report cards—Healthgrades—Leapfrog… These buzzwords are weaving themselves into the fabric of the healthcare … Read More