Sign, Sign, Everywhere a Sign

ksbpulseUncategorized6 Comments

I invited Aaron Fox to share some information on the new signs you see dotting our walls, and how we still have an opportunity to go the extra mile for our patients.
– Dave
Aaron Fox (Director of Safety and Property Management)
By now, I’m sure you’ve noticed all the new signs throughout Commerce Towers and the hospital.  Over the past year, we’ve worked with ASI, a professional sign maker, to create and install new directional and informational signs across every corner of our main campus.
We started with the large outdoor signs at intersections to help patients and visitors know which parking lot and which entrance is their best option, depending on their reason for coming.  We installed the eye-catching electronic sign that shows the time and temperature, highlights on-campus events, and recognizes employee anniversaries.  
We then moved indoors and installed new directories, wayfinding signs, and office plaques throughout Commerce Towers and Town Square Centre.  Patients in Commerce Towers and TSC now have an easier time navigating those unique buildings, thanks to the clear signage at every turn.
Next up was the main hospital–so we moved across the walkway and started with the signs in the new Emergency Department.  From there, we installed several new directories on the walls and directional signs hanging from the ceilings.  

Every door got a new label, and patients could quickly get an idea of where they were headed, regardless of how they entered the building.

There are a few things that make this sign project important:
  • The new sign colors, fonts, and design are consistent across both buildings.  This will help patients recognize and read a KSB directory, whether they’re in the original hospital, the 1993 Commerce Towers addition, or the 2010 ED relocation.
  • The new signs help familiarize patients, visitors, and employees with new additions and renovations.  As the facility grows, shifts, and changes, it can be difficult to remember where an office, room or department is located.
  • The new signs help decrease lost or wandering visitors, which helps protect patient privacy, safety, and security.
  • All new signs are ADA-Compliant, meaning they have a consistent location and format, include braille, and conform to Americans with Disabilities Act standards
There is one thing the new signs can’t do: smile.  Although we have a great way of helping people find their way from place to place, nothing beats the personal touch of smiling, saying hello, and helping a patient find their destination.  A sign can never go the extra mile and escort a new patient to the right department or floor.  Especially as we undergo significant upgrades to our facility, let’s remember that the best way to make sure patients and visitors aren’t stressed, confused, or lost is to smile, say hello, and walk them to their destination.  It’s service like that that makes KSB Hospital the best place for patients to receive care–and it’s people like you that make the difference.

6 Comments on “Sign, Sign, Everywhere a Sign”

  1. Just curious why on the main directory for patients, the morgue is listed on there. I think that this is unneccessary as anyone needing to go there knows where it is.

  2. Could we post signage on River Road showing that Crawford Ave. is now for KSB Receiving and is not a through street? I still see drivers turn into Crawford and then u-turn to leave when they're confronted by a blank concrete wall.

  3. Honestly….do you think that a distraught person that is looking for the morgue wants to ask around for directions to it (because everyone does not know where it is)? I think that it is a necessity to have the morgue listing on the main directory.

  4. I agree with Robert there should be signage on Crawford telling that its a dead end. I've seen patients try to go up that way in their car and ask how they get to main entrance. Especially now since the stairs to ER are closed off.

  5. All the new signage looks great, but could we consider better signage for patients going to Dr. Powers office at Town Square? We find many patients are standing in the registraton line unecessarily due to poor signs there, it would really be of good service to them.

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