Donna Sandoval copied me on the following note she sent to Jill Scheffler, Director of Outpatient Surgery :
Jill,I received a call tonight from John (last name omitted to protect patient privacy) . He stated he has been at KSB 3 times in the past 6 months for various reasons. His most recent visit was today for an outpatient procedure. He stated that he had a “wonderful experience” and wanted to let someone know. He went on to say how everyone he came in contact with was pleasant and nice and especially liked how everyone called him by his name. Please pass this compliment on to your staff and let them know that they do make a difference! Thanks.Donna
Continuing to provide world-class service every day… It’s what we do here at KSB and I continue to be very proud of our team.