Apr 22, 2011
Dr. Lawless Goes The Extra Mile
Jason Brusky, RN/Hospice Coordinator, shared these comments with me regarding excellent coordination and patient care from Dr. Lawless and Dr. Appenheimer. Thanks for your help in making KSB Hospital the best place for patients to receive care!
I wanted to share Dr. Lawless’s and Dr. Appenheimer’s commitment to assuring excellent patient care and customer service.
We have an end-stage CHF patient on hospice. Due to Medicare participation requirements, our Medical Director, Dr. Appenheimer needs to make a face to face encounter visit with patients receiving hospice care beyond the first 2 benefit periods. Since it is very difficult and taxing for this patient to leave his apartment, Dr. Appenheimer saw the patient in his home. Upon his face to face encounter visit with Dr. Appenheimer, it was noted that the patient gets headaches when he reads. One of the few pleasures this patient can participate in is reading. Dr. Appenheimer contacted me and shared that the patient may benefit from an eye exam and new reading glasses. Expenses are an issue for the patient, so Dr. Appenheimer felt we could help him by using funds set aside for hospice patients. He even volunteered to subsidize those funds himself. He also suggested that we contact Dr. Lawless and share the patient’s financial concerns as well as the unique activity tolerances the patient will have.
I e-mailed Dr. Lawless expecting that some arrangements could be made to set a appointment time for the patient to get him in and out of their office as quickly as possible. Dr. Lawless’s response went one step further. He asked if we could pick up the patient’s old glasses, drop them off at his office so his last prescription could be verified, and pick up a patient history questionnaire for patient to fill out. He then made the visit at the patient’s home. Once the glasses were made we picked them up and brought them to the patient. A follow up e-mail indicated that the glasses may need to be fitted for the patient, and if that was the case, arrangements would be made for him or someone else from the office to see the patient again in his home.
It is an honor to work among the outstanding physicians we have here, and to see their willingness to go beyond patient’s expectations.