May 9, 2011
Playing to the Stats
I found this sign in an elevator at a hotel in Springfield. It’s a pretty subtle message, but I think they’re telling me how to fill out their survey. Is the goal for me to be satisfied or for them to receive a good survey score?
My hope is we strive to exceed expectations for patients and their families because that’s the KSB way of delivering world-class care.
When we take great care of our patients, the survey numbers take care of themselves.