Sep 16, 2011
The Value of a Smile
Reading through this week’s Connection I was reminded of KSB’s most important competitive advantage: our people and their smiles.
Our graduating residents made mention of their first impressions of our organization, and that included warm eye contact and abundant smiles. I get that a great deal from friends and colleagues from other healthcare organizations that visit KSB. It makes a difference and moves us towards our goal of reducing anxiety for our patients and their families.
As always, “It’s The People” that deliver world-class patient encounters. Thanks for all you do.