I’m excited to announce, in an exclusive scoop on The Pulse, that KSB Hospital has received the 2011 Outstanding Patient Experience Award from HealthGrades.
HealthGrades analyzed survey data from 3,797 hospitals in the United States and KSB Hospital was one of just nine hospitals in the state, and the only hospital in the Rockford market area to receive the award. Our scores put us in the top 5% of all U.S. hospitals surveyed!
This award shows that our efforts to improve patient experiences are getting attention from many others in the healthcare community. It’s also a sign that we’re moving in the right direction to make KSB Hospital the best place for patients to receive care.
The HealthGrades award was based on HCAHPS data, with four of the ten criteria asking about how well we communicated with patients. Our AIDET program is certainly helping us provide higher quality care to patients.
This is truly an honor for the entire organization. Each of you have played a role in making every step of the patient experience a success. Thank you for your hard work and teamwork! Together, we really can make KSB Hospital the best place for patients to receive care!