KSB Hospital Receives Patient Experience Award

I’m excited to announce, in an exclusive scoop on The Pulse, that KSB Hospital has received the 2011 Outstanding Patient Experience Award from HealthGrades.

HealthGrades analyzed survey data from 3,797 hospitals in the United States and KSB Hospital was one of just nine hospitals in the state, and the only hospital in the Rockford market area to receive the award.  Our scores put us in the top 5% of all U.S. hospitals surveyed!

This award shows that our efforts to improve patient experiences are getting attention from many others in the healthcare community. It’s also a sign that we’re moving in the right direction to make KSB Hospital the best place for patients to receive care.
The HealthGrades award was based on HCAHPS data, with four of the ten criteria asking about how well we communicated with patients. Our AIDET program is certainly helping us provide higher quality care to patients.

This is truly an honor for the entire organization. Each of you have played a role in making every step of the patient experience a success. Thank you for your hard work and teamwork! Together, we really can make KSB Hospital the best place for patients to receive care!

  • Linda Setchell
    Posted at 19:11h, 22 November Reply

    That's awesome! What a great team! What a great place for patients to receive care! What a great place for physcians to practice and what a great place for employees to work!
    What an honor to be part of this – Congratulations Everyone!!

  • Monica Druen
    Posted at 14:56h, 23 November Reply

    This is a awesome award to be given as an organization. This demonstrates the lengths the employees go to always go above and beyond.

  • Brenda Ferguson
    Posted at 16:14h, 02 December Reply

    I would like to say what a great job Jennifer Pillars, and Sylvia Rogers are doing in the sleep/EEg lab. They are doing a great job, trying to keep up on the Sleep Lab duties, while doing full time work for the new neurologist while he is looking for a full time EEg tech. At the same time trying to work around the new construction going on all around them in the lab; and several days, doing testing over in a empty room over at the hospital, so the construction guys can work in the office, moving all our equipment. Great Job girls!!

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