One of the best parts of my job is the opportunity to sit in on various meetings that occur throughout the organization. This morning I had the chance to join Val Pfoutz in her ICU staff meeting.
Here’s a sampling of some of the things that made this the perfect staff meeting:
- Recognition of staff
- Use of a pillar agenda (Service, Quality, People, Finance & Growth)
- An educational event
- Focus on safety
- Focus on AIDET
- Employee rounding accountability and actionable follow through
- Post discharge phone calls
Whew! All of this in a collaborative, positive, interactive environment… and finished in less than one hour.
THAT is how a staff meeting should be done. For our leadership team, I urge you to give Val a call and discuss with her the strategy she uses, or better yet ask to attend one of her meetings as an observer.
Great job ICU team!