Back-to-Back: KSB Receives HealthGrades Award Again

Congratulations! I’m excited to announce that KSB Hospital was again named a recipient of the HealthGrades Outstanding Patient Experience Award, and scored in the Top 5% of U.S. hospitals for the second consecutive year!
We were thrilled to receive the award last year and even more excited to hear that our hard work has been recognized again.  To score in the top 5% of U.S. hospitals is impressive, to do so two years in a row shows that we ‘Always’ provide an excellent patient experience.
– Dave

KSB Hospital in Top 5% Nationally for Patient Experience
Receives Outstanding Patient Experience Award for Second Consecutive Year

– Katherine Shaw Bethea Hospital today was named a recipient
of the 2012 HealthGrades Outstanding Patient Experience Award™. This
distinction ranks KSB Hospital among the top 10% of hospitals nationwide based
on an analysis of patient satisfaction data for 3,837 U.S. hospitals by
HealthGrades, the leading provider of information to help consumers make an
informed decision about a physician or hospital. Furthermore, KSB Hospital’s
scores rank in the top 5% of all U.S. hospitals surveyed.
According to
HealthGrades, 80% of patients treated at the nation’s best-performing hospitals
would definitely recommend the hospital compared to only 53% of patients who
received care from the poorest-performing hospitals.
“This kind of
recognition confirms that we’re doing the right things here at KSB Hospital,”
said Dave Schreiner, President/CEO, “To receive this award for the second
consecutive year shows that our doctors, nurses, and staff are working hard to
provide excellent patient care at every encounter.”
To designate its
2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
hospital survey data obtained from the Centers for Medicare and Medicaid
Services (CMS), from April 2010 to March 2011. HealthGrades identified 332
hospitals performing in the top 10% in the nation for patient satisfaction,
based on survey responses from patients treated at those facilities. Hospitals
had to meet bed size, survey-response size, and clinical-quality thresholds in
order to be eligible for the award. Information on award recipients and the
ratings methodology is available, free to the public, at
“This year
HealthGrades paid particular attention to the impact that patient-provider
communication has on patient experience. For example, we found that 27% more
patients of the top-performing hospitals reported staff always explained their
medications before administering them, compared to hospitals in the bottom
10%,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality
programs and author of the study. “Communication is clearly an important factor
for patient satisfaction, but it can also be critical to ensuring positive
outcomes. We commend hospitals like KSB Hospital
for setting the standard for outstanding patient experience.”
When compared to
hospitals performing in the bottom 10% for patient satisfaction, HealthGrades
Outstanding Patient Experience Award recipient hospitals are attributed with
the following:
·    50%
more patients gave the hospital an overall rating of a 9 or a 10 (10 being the
highest possible)
more patients responded that they always received help from staff quickly
more patients reported their nurses always communicated well
more patients felt their pain was always well controlled
more patients reported their doctors always communicated well
KSB Hospital is an 80-bed
acute care facility offering a variety of ancillary services. From obstetrics
to orthopedics, from home health care to the cardiac services laboratory, KSB
offers programs that reflect our desire to meet the growing, changing needs of
those we serve and to remain focused on the picture of health.  For more information, visit
  • Barb Stockton
    Posted at 18:56h, 01 June Reply

    Wow! This just makes me very proud to be a part of this great team of care givers and support staff who make a difference every day, every time, with every patient and visitor. All of you have done well to have accomplished this amazing level of satisfaction. You all deserve a "star card" in my opinion. Thank you from the Quality Department.

  • Jason Brusky
    Posted at 21:24h, 01 June Reply

    Congratulations to all! Lets go for 3!

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