eSOAR Leadership Change

The eSOAR implementation plan is well underway as training sessions and final configurations are happening throughout the organization. Today, I’m announcing some changes that will lead us through the final 15 days to Go Live.
Teresa Kikuts has submitted her resignation. Project management for the eSOAR implementation will now be shared by Crystal Southerland, Susan Donnelly and Leslie Mann. Crystal, Susan and Leslie have a proven track record of organization, leadership, and critical thinking skills. I’m confident in their ability to drive a successful launch of eSOAR.
As you are aware, Deb Didier continues to lead the revenue cycle change, while Linda Clemen is guiding the clinical side of the project.
Crystal will focus on clinical training and usage of eSOAR in our physician offices. Crystal already oversees Commerce Towers operations, and has a strong relationship with physicians, nurses, and staff across many departments. Susan will continue to build order sets and nursing assessments. Leslie will continue to be involved with the eSOAR configuration and implementation plan and has experience training and working with physicians.
The Quammen Group, our EHR consultants, and Siemens, our software vendor, will both have a full range of people and resources available for us to ensure a smooth and effective implementation on June 1.
We invested in eSOAR, a world-class product backed by a global company, and we’ve spent months configuring and customizing the software. Powerful tools and efficient processes mean we can make personnel changes with confidence.
Thank you for your commitment and hard work over the next few weeks. I’m confident in our ability to successfully implement eSOAR, and I’m confident it will help us continue to deliver an outstanding patient experience and improve clinical quality for our patients.
– Dave
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