Jun 12, 2013
eSOAR Update: Wednesday Evening
The work happening behind the curtain may not be as obvious as we’d like, however it is happening at a fast pace. When users discover something wrong with the system or suggest an improvement, a work ticket is generated. Our team of consultants said we began the week with nearly 500 work tickets. After a lot of hard work, we’ve brought the number of outstanding tickets down to around 200.
1) a continued, aggressive effort to seek out problems and get them fixed
2) user support and education.