It’s the people…

Monday evening I joined three hospital CEO’s from
Arkansas, Texas and Kansas to serve on a panel at the Studer Group conference
titled “Taking You and Your Organization to the Next Level”.  The event was held at the Hyatt Regency
O’Hare in Rosemont.

The 90-minute session focused on patient
satisfaction.  It reinforced the tenant
that KSB is doing many things right.  We
have the ability to tighten and hardwire our use of concepts that increase
satisfaction;  rounding, AIDET,
high-middle-low.  And we will. The bar to
remain among the elite in the country in delivering world-class care continues
to be raised.
I’m excited about our enthusiasm around meeting the
challenge.  Our patients and their
families deserve it.
– Dave
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