What is world-class?

This week, I’m updating The Pulse from a Studer conference I’m attending.

You have frequently heard me talk about world-class
health care.  World-class patient
satisfaction.  World-class quality.
How do we judge this? 
Are we there?  Can we back it up
with data?  Would someone from the
outside agree with these lofty marks?
Where do we find the right benchmarks to compare
ourselves against?  How do we determine
the gap between what world-class organizations are doing and what we are doing
at KSB?
Is your personal performance world-class?  Your department?  Your division? 
If we are not there what is preventing us from getting
Our goal must be to find these benchmarks and narrow the
gap… with every patient encounter.  Get
better faster.
Does it matter if we’re world-class?
It does to me when I’m the patient, or my wife, or my
kids or my friends.
What are you doing to get better?
1 Comment
  • Anonymous
    Posted at 03:52h, 23 August Reply

    A great example of world class right here at KSB is our surgical staff. Tonight, Dr Powers, Dr Upputuri and staff have proven their dedication, patience and endurance. To give a patient an opportunity to remain "local" to have their surgery done, this surgical powerhouse has been in the OR non-stop since 0900. It is now 2300 and they remain diligent in their work. Fourteen hours later, I have heard no complaints. Thank-You to KSB's world class surgical staff.

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