How about this pledge:
Take The E-mail Etiquette Pledge
As a concerned KSB employee who enjoys communicating with technology in
an informed and courteous manner; who wants to add value to the patient experience, I hereby take the following E-mail Etiquette
- I will do my best and make an effort to learn about and follow proper E-mail Etiquette
so I can communicate with courtesy and clarity so as to avoid
misunderstandings. E-mail is not just about me — it is about the person
on the other side of the screen as well!
- I will do my best to ensure I don’t hide behind this screen to say
and do things I would otherwise not do if face-to-face with those I
e-mail. I will type to others as I would have them type unto me!
- I will do my best to make an effort to understand technology enough
to be able to use it properly so that my lack of knowledge doesn’t have a
negative impact on those I communicate with.
By taking the above simple pledge, I hope to help encourage other
onliners to not use this wonderful technology as an excuse to be lazy or
not do what is right but rather as a reason to reach out and
communicate as educated, civil, caring and courteous human beings.
Are you with me?