It is my pleasure to share this letter, with permission, from the family of a patient that received care “The KSB Way”. Congratulations and thank you to everyone involved, especially Rose Moss, R.N.
February 22, 2016
Mrs. Linda Clemen
VP and ChiefNursing Officer
403 East 1st Street
Dixon, IL 60121
FEB 2 5 2016
Dear Mrs. Clemen:
I want to take this opportunity to thank the staff at KSB Hospital for the exceptional care provided to my mother (patient name withheld for confidentiality) and me during my mother’s recent stays on 3 South (11/28-11/29/16, and 2/16-2/17/16) and on 3 West (2/8-2/12/16).
Thanks to Dr. Farokhi, Dr. Iyer and Dr. Powers for their expertise in treating her heart failure and pleural effusion.
Thanks to the radiology techs: Lindsey, Stephanie, Danielle, and Sam who were very gentle and supportive while conducting her multiple chest x-rays.
Thanks to chaplain, Vini Marandino for his visits and spiritual support. Through the efforts of the chaplain’s office, Mom’s parish priest was contacted and able to visit her while she was hospitalized. This meant so much to her, as she has been unable to attend church for the past 2 months.
Most importantly, I thank the CNAs and RNs of 3 South and 3 West who provided compassionate care for Mom during her stays. Specifically these CNAs: Caren, Ismelda, Barb, Jesse, Julie, Molly, Lynnay, Lonnie, Cindy, and Sheila; and Joan, LPN. Specifically these RNs: Cara, Mary, Brandon, Bev, Tricia (nights), Tricia (days), Pam, Lorna, Retha, Candy, and Carnrey; and others whose names I have forgotten. But the person who deserves the most recognition is Rose Moss, RN.
From the moment Rose learned of Mom’s admission, Rose became her primary nurse and cared for Mom consistently. Rose exemplified the role of the registered professional nurse. She provided direct hands on care to my mother, mentored new RNs and a student nurse in managing infrequently used equipment, implemented safety and quality measures to decrease potential complications and assured safe medication administration. More importantly, Rose advocated for medication regimes to address Mom ‘s individual needs, and collaborated with the interdisciplinary team to establish home care nursing from KSB. I know that the care Rose provided to me and my mother is the same care that she provides to all her patients and the same care that she role-modeled to me as a new graduate nurse starting her career at KSB Hospital over 37 years ago. lf KSB participates in the Daisy Program, then Rose should certainly be recognized as a Daisy recipient.
Again the words “thank you” don’t say enough, so please share this letter with all those mentioned, but especially the nursing staff on 3 West and 3 South.
Mary Ann Francis SN, APN, AGCNS-BC, CCRN-K