One thing that I perfectly understand after serving as CEO for over five years is this: no matter how much I communicate; it is never enough. I continue to learn how to reach more people more effectively. It is a learning process that will never end.
One of my greatest learning’s is the concept that people want information to be about the things they do every day. Keep it timely, share the good, the bad and the ugly, and be transparent.
I am also learning that in the absence of timely, comprehensive information, people make stuff up. We fill in the blanks to more fully understand the situation.
For important meetings with KSB employees, you will hear me begin and end with no more than three points of emphasis. I will repeat these key points throughout the presentation.
I attempt to end meetings by answering these questions:
- What does this mean to me?
- What am I supposed to do next?
I have several vehicles I use to spread the news about significant events at KSB Hospital. The Pulse, The Connection, Employee Forums, Meals with the Administrators, and Annual Meetings.
What connects with you? What fails to connect? I want to hear your thoughts. Hit the “email David” button on this site.