A patient thanks KSB for a wonderful experience

One of the best parts of my job as CEO is to hear from our patients about the wonderful things KSB Family members do every day.  Following is a letter I am reprinting with permission from the patient regarding their experience in KSB Hospital’s Surgical Department.


July 19, 2016

Dear KSB Board of Directors,

Just wanted to drop a note to say, how very, very happy I am with my out- patient experience at your hospital.  Starting with the check-in lady and front desk – she sets the tone, you know.

Then Kaile, CNA, helped me get ready and was quite neat, clean, helpful, sweet.

Then Nicole, RN, every hair is artfully placed.  She is superior at starting IV’s.  She makes you feel  safe and secure.  What a start!

Then Rachael in O.R.  She is related so I am a bit one sided!!  I was so happy to have “scored” her.  It was a God thing.

The lady “anesthesia” person was fun and really made you feel “at home.”  Hard to do in the O.R.

The unseen scrub nurse, thanks – but couldn’t see the person.

Dr. David Powers is wonderful; kind but firm.  Good hands.  The repair is doing really well.

By the way, the suites in O.R. are beautiful.  Thank you for such a wonderful surgical experience.


(name blinded)

P.S. Clinic nurses are super too.

Reprinted with permission of the patient.

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