Jan 6, 2017
It’s The People at KSB
When a person is born with the name Velda Fern Lentz, obtaining a nickname becomes a priority. “Rusty”, chosen because of the color of her hair, became her chosen title, and it stuck. Rusty’s hair changed colors so many times when I was a kid that I joked about her being one of the horses in the Wizard of Oz.
You get to make those jokes about your mom.
Rusty passed away on December 30th, my first experience with losing a parent. I am learning a great deal about how important family, colleagues, parishioners and friends are in the grieving process.
At KSB Hospital miracles happen every day. Babies are born, surgeries are performed, random acts of kindness take place on a regular basis.
And people die. Death is a part of the hospital business.
I have the amazing opportunity to be the first speaker on KSB Hospital’s New Employee Orientation program agenda. The key theme I try to drive home is the unique nature of being chosen to work in healthcare. Our customers are not only the patient, but the patient’s family and friends. And we are judged on much more than our clinical competence. We are judged on how we make people feel.
Especially when some of those people are losing people they love.
My mom spent a considerable part of her life working as a cook in a county jail. I can’t count the times I heard her tell someone that every single one of those men and women “in there” are somebody’s son, somebody’s daughter, and they deserve to be treated with love and respect.
Every one of our patients is somebody’s son, somebody’s daughter. I couldn’t be more proud of the love and respect with which we treat those people and their families that choose KSB.
It’s The People at KSB. Thank you for being there when you are needed the most.