Two important events converged into one thought process that I want to share with you. I had the opportunity to speak to the Sauk Valley Leadership Group on the topic of community citizenship. This meeting was followed two days later by the Illinois Hospital Association Transforming Illinois Task Force.
A question from the Leadership Group asked what my greatest concern was for our community. My response focused on societal acceptance of rude, disrespectful behavior. We see it most visibly in the political process, and my belief is the behavior is becoming acceptable in the workplace.
The IHA Task Force centered on Springfield. The feeling there is that it no longer matters what might best serve Illinois from a policy perspective, but rather who wins.
My job is to rally 950 team members together around a common goal of world-class care for the patients and families we are fortunate to serve. That job is made more difficult when our staff are subjected to rude, belittling, aggressive behavior not only from patients but from each other.
Stopping patient behavior is tough. Stopping staff behavior is a mandate.
The topic is important to me and speaks to our culture. I am interested in your perspective. Am I seeing this correctly, or overplaying a tough two days?
I look forward to your response by clicking on “Email David”.
Note: I sent this note to KSB Hospital’s Board of Directors. I received this response from Joe Welty, M. D. I am sharing his comments with Dr. Welty’s permission.
I believe the answer begins with all of us looking at the person in the mirror each day and refusing to allow ourselves to be pulled into the negativity that our world is throwing at us each day. It is amazing how easy it is to put a smile on your face and greet others each morning.
Set an example, be an example, live your life as an example and pull others along with you.