Andrea Cook To Lead Patient Focused Billing Team

In late October KSB Hospital’s Senior Leadership Team held our annual retreat.  One of the action items that came out of our time together was a desire to aggressively improve service to our patients in our billing procedures. 

I am excited to announce The Patient Focused Billing Team.  Led by Andrea Cook, this group will serve as the main point of contact for our patients.  Joining Andrea to get the program started will be Shannon Tucker and Hilary Johnson.  The Patient Focused Billing Team will report to Tony Evers, Chief Financial Officer. 

Andrea and her team will be located in the Main Lobby of The Lovett Center.  Look for further information as they lock down dedicated contact numbers and create a social media presence. 

Please congratulate Andrea, Shannon and Hilary on this new role.  Look for much more to come very soon as we rededicate our efforts to see things through the eyes of our patients.  

Most importantly, we want your ideas.  If you have suggestions for specific areas of focus please contact Andrea at 


1 Comment
  • Heather Hulstrom
    Posted at 12:23h, 18 January Reply

    I love this idea and it could not be more exciting than having three of the most wonderful, compassionate people on this team. All three of these ladies know what it will take to make us see things through the eyes of the patient’s and to help them understand the billing and statements they get. I think this is such a terrific idea and really brings the focus on our patient’s and their needs or concerns. This will soar and will be something I know the patient’s will be so grateful for. Thank you to all three of you for doing this and I wish you much success, which you do not need! This is why KSB is the best hospital in this area!

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