In late October KSB Hospital’s Senior Leadership Team held our annual retreat. One of the action items that came out of our time together was a desire to aggressively improve service to our patients in our billing procedures.
I am excited to announce The Patient Focused Billing Team. Led by Andrea Cook, this group will serve as the main point of contact for our patients. Joining Andrea to get the program started will be Shannon Tucker and Hilary Johnson. The Patient Focused Billing Team will report to Tony Evers, Chief Financial Officer.
Andrea and her team will be located in the Main Lobby of The Lovett Center. Look for further information as they lock down dedicated contact numbers and create a social media presence.
Please congratulate Andrea, Shannon and Hilary on this new role. Look for much more to come very soon as we rededicate our efforts to see things through the eyes of our patients.
Most importantly, we want your ideas. If you have suggestions for specific areas of focus please contact Andrea at firstname.lastname@example.org.