Budget Hearings Help Identify Priorities

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Over the past week, all Department Directors met with Darryl, Deb, and I to go over their proposed 2011 budgets line-by-line.  I invited Deb Didier to share a 60-second answer for what makes these budget hearings useful. – Dave Click here to watch the video from a KSB computer Chief Financial Officer Deb Didier shares the importance of comprehensive hearings for the 2011 budget.

KSB Cancer Care Program Receives Praise

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Sue Hageman, R.N. coordinates the Cancer Care program at KSB Hospital. We recently received a wonderful note describing the dedication and professionalism that Sue brings to her work. “I was just recently diagnosed with breast cancer and Sue has helped me tremendously. She’s answered any questions, helped with wigs, steered me in the right direction, and always with a smile. I too am a nurse but not all well informed on cancer. She is very knowledgeable and is the type of nurse I would want taking care of me. KSB should be proud of her. One can tell she loves … Read More

Introducing… the KSB Hospitalist Program

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I invited Dr. Tim Appenheimer to explain the Hospitalist program which launches next Monday.  With this new program, our goal is to efficiently use physician and staff time in order to improve patient care and satisfaction. – Dave You have almost certainly heard reports that KSB is preparing to implement a hospitalist program. You probably have a general idea what this means, but I would like to give you specifics regarding how a hospitalist program will look here at KSB. The first stage of the KSB Hospitalist program will become real on Monday, October 4. On this date, two physicians–Dr. … Read More

Dr. Iyer Makes The Most of EHR

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We hear a lot about electronic health records, but what does it mean day-to-day in physicians’ offices? I invited Dr. Iyer to answer that question and tell us what Practice Partner means to him. – Dave Click here to watch the video from a KSB computer Dr. Laxman Iyer is an advanced and efficient Practice Partner user.  Hear why electronic health records are important to him–and how technology helps make KSB Hospital:  

“We have been so blessed…”

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I received this letter from Connie Leffelman and had to share it with you all.  It’s stories like this that help remind us how big of an impact we can have on people’s lives. – Dave  My name is Connie Leffelman, and I am an employee of KSB Hospital. I want to express my appreciation to 3 wonderful doctors and my experience with them. My first daughter,  Emily gave birth to a beautiful baby girl on February 27, 2010. The kindness and compassion we received from Dr. Rydzinski, Jen Gutshall, and Dr. Welty will never go unnoticed. Emily had a … Read More

Building Better Systems To Care For Patients

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Following is a comment made by a Massachusetts hospital administrator: “Our systems are too complex to expect merely extraordinary people to perform perfectly 100% of the time. We as leaders must put in place systems that support great practice by people who suffer from being human and will make mistakes. Health care takes great people AND great systems. No matter how good you are as a healthcare professional you will make mistakes. We must have systems that catch your “humanness” before it gets to patients and causes harm.” Do you know of a system at KSB that needs to improve? … Read More

Why Is KSB The Best Place To Work?

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I’ve been trying to get some conversation going on The Pulse.  We have over 3,500 visits since the launch, but we’re struggling to get employee participation. So… here’s your chance.  This is YOUR organization.  Why do YOU like working here? Hit the comment button below. -Dave

Where Did All The Suits Go?

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Did it seem a bit quiet around here last Friday? It might have… all Directors and VP’s went off site to the Quality Inn for a Leader Development Institute (LDI). Topics discussed included progress towards 2010 organizational goals, the new phone system, the 2011 budget, a panel of community business owners discussing customer service, and setting goals for 2011. Attached is a photo of Mama Cimino’s owner Jim Gallantine and Trein’s Jewelry Owner Linda Brantley.Management spent the afternoon on three topics: What can all 1,000+ KSB employees do to make KSB: The Best Place for Patients to Receive Care; The … Read More

Taking Care of Our Own

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I received this story as a comment, but it was powerful enough that I wanted to bring it to the top.  This story was submitted anonymously–whoever you are, thank you for taking the time to tell us what’s right at KSB. – Dave  Dear Dave,  It is not often we find ourselves in the position of the patient, when we work for a hospital. On rare occasions when this happens it is an extremely humbling experience. I had this happen to me recently while on the job and was extremely grateful for the wonderful staff that is here.I was sent … Read More

OB Dept. is Ahead of the Curve

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Special thanks to Carol Gugerty for bringing this story to my attention.  Starting next year, all hospitals will be required to educate new mothers on sudden infant death syndrome (SIDS).  Carol pointed out that we’ve been doing a comprehensive education program for our new mothers for years.  In the video below, Sandy Dennis was kind enough to talk about the education efforts in The BirthPlace. – Dave Click here to watch the video from a KSB computer Sandy Dennis shares the story of educating new mothers about Sudden Infant Death Syndrome (SIDS) and how KSB Hospital has been offering this … Read More