“We have been so blessed…”

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I received this letter from Connie Leffelman and had to share it with you all.  It’s stories like this that help remind us how big of an impact we can have on people’s lives. – Dave  My name is Connie Leffelman, and I am an employee of KSB Hospital. I want to express my appreciation to 3 wonderful doctors and my experience with them. My first daughter,  Emily gave birth to a beautiful baby girl on February 27, 2010. The kindness and compassion we received from Dr. Rydzinski, Jen Gutshall, and Dr. Welty will never go unnoticed. Emily had a … Read More

Building Better Systems To Care For Patients

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Following is a comment made by a Massachusetts hospital administrator: “Our systems are too complex to expect merely extraordinary people to perform perfectly 100% of the time. We as leaders must put in place systems that support great practice by people who suffer from being human and will make mistakes. Health care takes great people AND great systems. No matter how good you are as a healthcare professional you will make mistakes. We must have systems that catch your “humanness” before it gets to patients and causes harm.” Do you know of a system at KSB that needs to improve? … Read More

Why Is KSB The Best Place To Work?

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I’ve been trying to get some conversation going on The Pulse.  We have over 3,500 visits since the launch, but we’re struggling to get employee participation. So… here’s your chance.  This is YOUR organization.  Why do YOU like working here? Hit the comment button below. -Dave

Where Did All The Suits Go?

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Did it seem a bit quiet around here last Friday? It might have… all Directors and VP’s went off site to the Quality Inn for a Leader Development Institute (LDI). Topics discussed included progress towards 2010 organizational goals, the new phone system, the 2011 budget, a panel of community business owners discussing customer service, and setting goals for 2011. Attached is a photo of Mama Cimino’s owner Jim Gallantine and Trein’s Jewelry Owner Linda Brantley.Management spent the afternoon on three topics: What can all 1,000+ KSB employees do to make KSB: The Best Place for Patients to Receive Care; The … Read More

Taking Care of Our Own

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I received this story as a comment, but it was powerful enough that I wanted to bring it to the top.  This story was submitted anonymously–whoever you are, thank you for taking the time to tell us what’s right at KSB. – Dave  Dear Dave,  It is not often we find ourselves in the position of the patient, when we work for a hospital. On rare occasions when this happens it is an extremely humbling experience. I had this happen to me recently while on the job and was extremely grateful for the wonderful staff that is here.I was sent … Read More

OB Dept. is Ahead of the Curve

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Special thanks to Carol Gugerty for bringing this story to my attention.  Starting next year, all hospitals will be required to educate new mothers on sudden infant death syndrome (SIDS).  Carol pointed out that we’ve been doing a comprehensive education program for our new mothers for years.  In the video below, Sandy Dennis was kind enough to talk about the education efforts in The BirthPlace. – Dave Click here to watch the video from a KSB computer Sandy Dennis shares the story of educating new mothers about Sudden Infant Death Syndrome (SIDS) and how KSB Hospital has been offering this … Read More

Peer Interview Program – What Do You Think?

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We’ve been using the peer interview program for nearly two years.  Every month I survey new employees during orientation to gain their perspective on the process. As I see it there are four distinct groups affected by the peer interview program. The candidate The KSB employees on the peer interview team KSB employees that work with the new team member The Director that gains feedback into making the employment decision All of us are a member of one or more of these groups.  How do you see the effectiveness of the peer interview program?  Use the comment button below to … Read More

Wait A Minute! – ED Wait Times

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An AP article in the Tuesday edition of The Telegraph covered the increasingly popular practice of displaying Emergency Department wait times on bulletin boards. Some ED’s are advertising how long the wait for care will be in their ED. It is real-time information that allows the consumer to make a choice about where to receive care. According to Dr. Nick Jouriles, emergency medicine chief at Akron General Hospital in Ohio, “The longer people stay in the emergency department, the more likely they’re going to have complications, deaths. If they’re elderly, they’re more likely to end up in a nursing home.” … Read More

Welcome to Dr. Anand Patel, General Surgeon

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I invited Kevin to share some good news from the KSB Medical Group.  Physician recruiting is a long and competitive process, and we’re pleased to add a great physician to our team. – Dave Kevin Marx (VP, KSB Medical Group) KSB Hospital, along with the community that we serve, have been extremely fortunate for the long tenure of the General Surgeons on our Medical Staff. Drs. Deets, Strom, and Powers have spent their entire professional lives with us, and individually built solid clinical reputations. It is impressive to consider the number of patients that each of these physicians has encountered … Read More

Patricia Tamez – YOU are What's Right at KSB!

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Here’s a tale of outstanding professionalism for your enjoyment. Hi Dave, I wanted to share a great customer service experience I had recently with an ED visit.  I was in a few weeks ago with my daughter during the wee hours. We needed labs drawn, and an IV, and she was very nervous about that. Never had an IV before, and was scared. Rachel was her nurse, and she did great. It was a busy night, but I never felt like anyone was rushed. The star of the night to me was Patricia Tamez from Lab. By the time we … Read More