Summer Intern Program

ksbpulseUncategorized1 Comment

I know this might come as shocking news for many of you, but kids do not grow up wanting to be hospital administrators. If one were to poll a group of kindergartners, the five year olds would respond with professions such as doctor, nurse, maybe even an occasional accountant. Hospital administrator… not so much. In 2010 administration decided to expand our organizations intern program. We hoped that putting our leaders in a position of mentor and teacher would help them to” sharpen the saw”. Based on the quality of young adults that have spent some time at KSB this summer, … Read More

Working Hard to Offer You the Best Retirement Plan

ksbpulseUncategorizedLeave a Comment

One of our organization’s three major goals is to make KSB Hospital the best place for employees to work. I invited Julie Mann to share some insight on our ongoing effort to choose the best Third Party Administrator for your retirement savings plans. Julie and the HR staff have been working hard on this, and I know we all appreciate their expertise. -Dave Julie Mann (VP, Administrative Services) Listening to the news, you may think Healthcare Reform is the only benefit we need to focus on. However, retirement planning is just as important. If you think about it, Health care … Read More

Discharge Phone Calls Positively Impact KSB Patients

ksbpulseUncategorizedLeave a Comment

Each month a sub-group of Leadership meets to review Arbor Satisfaction scores. Each department that is surveyed is projected on the wall and the numbers are discussed. We talk about best practices and what is working to increase our patients’ experience. This week we discussed Discharge Phone Calls. Martha Dailey was making calls when she spoke with a patient that “didn’t sound right”. Through specific questions and positive encouragement this patient made a visit to her family physician and ended up as a direct admit that day to our Intensive Care Unit. Discharge Phone Calls save lives. Carol Gugerty spoke … Read More

Dr. Arora & Hayden: Making Things Great!

ksbpulseUncategorizedLeave a Comment

Mary Mahan-Deatherage received the following note from a patient of Dr. Arora’s: Hello, My name is (name removed) and my daughter Hayden (2yrs old) is a patient of Dr. Arora’s. Hayden had tubes put in her ears at KSB Hospital in April of 2009 and will return at the end of July 2010 for new tubes and to have her tonsils removed. I wanted to thank the hospital as well as Dr. Arora and staff for everything they have done for our family. I have received nothing but excellent service. I have been treated like a person and asked continuously … Read More

Medical Imaging Works Together to Benefit Our Patients

ksbpulseUncategorizedLeave a Comment

Maggie Young sent me the following note:  Hi Dave, Roy Tylkowski and Sandra Harshman are our second shift X-ray/CT technologists. I see them quite often when called in. These two never hesitate to help and are always cheerful. For example, I came in to do a V/Q scan that Roy attempted to do a CT PE study on. This patient was in extreme pain and nothing we did could comfort her. When Roy came in to help me her attitude changed. He was absolutely wonderful! His patient skills were awesome! I had never seen him around a patient, and was … Read More

Dr. Imler and Staff Receive Patient Accolades

ksbpulseUncategorizedLeave a Comment

Here’s a note recently received by Dr. Michael Imler: Dear Dr. Imler: I wish to comment on my recent eye surgeries. You call it cataract surgery, I call it a miracle You and your staff were friendly, courteous, and certainly professional. I hope you will pass my comments on to your employees. Thank you Dr. Imler. Congratulations to Dr. Imler and his Staff on a job well done!

Helping Those In Need – Congratulations to the ED Staff

ksbpulseUncategorizedLeave a Comment

I received this note from Anne Noble describing a heart-warming series of events that took place in KSB’s Emergency Department.  You won’t find this on any satisfaction surveys or quality reports, but actions like these are what separates KSB from other providers. Dave, The Rewards and Recognition Committee recently reviewed Star Cards that had been given during the month of May. We were particularly impressed with information that was written on Star Cards for 6 Staff Members and thought it may be something you would like to highlight on the OC under “What’s Right at KSB.” Kathy Keller wrote on … Read More

Beth McLane Named Employee of the Quarter

ksbpulseUncategorizedLeave a Comment

Dave Schreiner, Tim Broos, Beth McLane, and Deb Didier With five years under her belt as an Administrative Assistant, Beth McLane has gradually grown into her role working for both KSB Chief Financial Officer Deb Didier and Chief Information Officer Tim Broos. Now Beth is being recognized for her work by being named Employee of the Quarter for the fourth quarter of 2009. Beth received her award at a special presentation in the Cafeteria last Friday. “Beth has done an outstanding job as the CIO/CFO assistant,” Tim Broos said. “Her knowledge and efficiency with the computer are unsurpassed. Beth has … Read More

Carol Gugerty Applauds 2nd & 3rd Shift Staff

ksbpulseUncategorizedLeave a Comment

I heard Carol tell the following story at our Patient Satisfaction bi-weekly meeting and just had to pass it along. Congratulations to everyone involved!      -Dave Over the past few days I have had the privilege of working with both the evening and night shift. It was an impressive experience. It is obvious that all units are staffed with experts. Everyone is knowledgeable and professional. An unexpected patient care issue occurred on both shifts. Everyone involved jumped right in knowing their roles and doing their work in a most professional manner. The outcome in both situations was positive with patients … Read More

Quantity vs. Quality and Volume vs. Value

ksbpulseUncategorizedLeave a Comment

Just this morning I read a quote on the topic of health reform from Maryjane Wurth, President of the Illinois Hospital Association. Mrs. Wurth commented “Incentives are moving from quantity to quality and from volume to value.” Quantity to Quality. In days past (OK, maybe its years past!) we were paid on a piecemeal basis. The more work we did the more we got paid. Eat what you kill. That compensation method does not necessarily apply today. KSB’s largest payor source is the government, including both federal and state. Mandated levels of quality in specific disease categories are required for … Read More