KSB Medical Mission – The Final Chapter

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My job for the KSB Medical Mission was very straightforward.  Bring back the same nine people that left the KSB parking lot on April 14th. Mission accomplished. To tie a bow around the trip, I would like to focus on three themes. The Peruvian People Pride, Dignity, Humor, Patience.  These are a few of the words that come to mind when I think of the people our team served.  The children are beautiful, and very happy.  The people are kind and grateful.  Even though our team’s inability to speak Spanish hampered communication, it was clear that the people were pleased … Read More

KSB Hospital Accelerates Path Towards Top 100 Hospitals

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Hospitals can be dangerous places. According to a 2016 study by Johns Hopkins Medicine, medical errors are the third leading cause of death in the United States – behind cancer and heart disease.  In addition, the Centers for Disease Control and Prevention reports 1 in 25 patients will contract at least one hospital-acquired infection during their stay. Every hospital says quality and patient safety is Job #1.  KSB Hospital proves it with data.  The attached image has an underlying theme that dots in the upper right quadrant are the goal.  The “C”, representing complications,  and “P”, representing patient safety, show … Read More

Rural Hospitals – Caring For Our Communities

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Our community suffered a horrific farm accident this week.  This follows far too closely on the heels of a house fire that claimed the lives of a family in late October. Rural hospitals play a special role in tragedies.  KSB Hospital’s team of professionals jump into action when a crisis hits, preparing as soon as news is heard of an event.  We train on a regular basis to be prepared to handle whatever comes our way, and when tragedy strikes we are ready to provide care.  The worse feeling is when we find out the injuries were simply too extreme … Read More

Jamming for KSB

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Saturday evening KSB Hospital took over the Riverfront in Downtown Dixon to celebrate our successes and encourage financial support of KSB Hospital. Nancy Varga, Jan Woodward, Joan Melzer and Robin Canode spearheaded preparations for an incredible evening of drinks, dining and music.  Thank you for your hard work on behalf of KSB Hospital. I reminded those in attendance of the outstanding work the KSB Family is doing in increasing quality, improving the patient experience, and offering value to our patients. We need your help to bring to our patients and their families, as well as our communities, those “value-added” services, … Read More

Dixon Nice

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I grew up in a town of 4,200 people.  I fully admit to having a small-town bias.  And I love Dixon and the small communities in KSB’s service area. As a kid, I knew I appreciated a neighbor giving me a ride home when I crashed my bike on the other side of town.  As a teenager, I was well aware that the threat from a police officer to tell my dad was way scarier than the threat of a ticket. I love the Petunia Festival, Autumn On Parade, Town & Country Days, Depot Days, as well as all the … Read More

How do I get a job at KSB?

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KSB Hospital is one of Lee County’s largest employers. A great work environment, outstanding benefits, and the inherent nature of helping others combine to make KSB an attractive place to work. I am frequently asked how to get a job at KSB.  My answer is consistent:  get your foot in the door, even if it means taking a position for which you might be overqualified. My goal is to get the best talent available.  The first criteria is always a reasonable expectation of the individual fitting with our culture.  Patient and family first, lead with kindness, take care of your … Read More

How is KSB doing?

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A great friend of mine asked me one of my favorite questions recently: How is KSB doing? This question gives me the opportunity to share where our organization is and where we are going. As you will see, I am excited about the present as well as the future. My job is to make sure patients that choose KSB have a tremendous experience. I define the patient experience as world-class quality care in a welcoming environment, all provided at a reasonable cost. So how is KSB doing? Quality Care: KSB was recently named a 4-Star hospital by the Centers for … Read More

Does social media work? A CEO’s Dilemma

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Google, Facebook, Twitter, Pinterest, LinkedIn, YouTube, Instagram. These are but a few of the available mediums for communication. Are any of them effective? A 2014 study by Social Media Examiner shows “92% of marketers have increased their exposure through social media and 80% had positive results in higher traffic to their site.”  According to the study, increased traffic results in greater brand loyalty, marketplace insights, growing business partnerships and improved sales. That’s great if we are selling golf balls, but does if matter if we are selling hospital services? Image matters. KSB Hospital has built our reputation over 120+ years.  It … Read More

KSB Corporate Wellness Team reaching out directly to the community

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While the bulk of KSB employees are busy caring for and supporting patients in our hospital and clinic sites across the community, I’m excited to share that our Corporate Wellness team has been busy the last few weeks at some of our area’s largest companies; BorgWarner and Wahl Clipper. On February 17, nearly 200 employees of BorgWarner attended one of six 30-minute presentations led by the KSB Hospital Corporate Wellness team and KSB Medical Group Physician Assistant Courtney Teller. Teller spoke about the importance of preventative healthcare checks and encouraged employees to take advantage of their free annual physical. To … Read More